Last updated: 21 June 2026
These Terms of Service (“Terms”) form an agreement between you (the merchant) and QO Cluster (“QO Cluster”, “we”, “us”), operated by Mustafa Barbari, governing your use of the Cluster Support Agent app for Shopify (the “App”). By installing or using the App you agree to these Terms.
The App provides an AI-assisted customer support agent that integrates with your Shopify store. Features may change as we improve the App.
You are responsible for the accuracy of your store content, for complying with laws applicable to your business, and for informing your shoppers about automated support and any data processing, as required.
You agree not to misuse the App, attempt to reverse-engineer it, resell it without permission, or use it for unlawful purposes.
Fees, if any, are billed through Shopify and shown before you subscribe. You can manage or cancel your plan from your Shopify admin. Charges already incurred are non-refundable except where required by law or Shopify policy.
We aim for high availability but do not guarantee uninterrupted service. The App may depend on third parties (including Shopify and AI providers) whose availability is outside our control.
The App is provided “as is” without warranties of any kind. AI-generated responses may occasionally be inaccurate; you are responsible for reviewing automated answers where appropriate.
To the maximum extent permitted by law, QO Cluster will not be liable for indirect, incidental, special, or consequential damages, or lost profits or data, arising from your use of the App. Our total liability will not exceed the fees you paid for the App in the prior twelve months.
You may uninstall the App at any time. We may suspend or terminate access for breach of these Terms.
We may update these Terms; the date above reflects changes.
Questions? Email support@qocluster.com. QO Cluster — developed by Mustafa Barbari.
QO Cluster