Cluster Support Agent — Privacy Policy

Last updated: 21 June 2026

Template to complete. This plugin processes store and customer data to function and may rely on third-party services (e.g. an AI provider). Before publishing, confirm exactly what you collect, where it is processed, and which sub-processors you use, and update this page accordingly. This is a starting point, not legal advice.

This Privacy Policy explains how the Cluster Support Agent app for Shopify (the “App”), published by QO Cluster (“QO Cluster”, “we”, “us”) and operated by Mustafa Barbari, handles information. It applies to merchants who install the App and to shoppers who interact with it.

1. Information we process

Store data you authorise on install — for example product, policy, and order information used to answer questions.
Conversation data — messages exchanged between shoppers and the agent, used to generate replies and to allow human handoff.
Merchant account details needed to operate the App and provide support.

2. How we use it

We use this data to provide the support agent, generate accurate answers, route conversations to your team, and improve reliability. We do not sell personal data.

3. Service providers

The App may use trusted third-party services to operate, including hosting and AI/language-model providers that process conversation content to generate responses. These providers act under agreements that restrict use of the data to providing the service. List your specific sub-processors here before launch.

4. Data retention

We retain data only as long as needed to provide the App and meet legal obligations. Describe your retention periods and what happens on uninstall here.

5. Shoppers' rights

Shoppers' personal data is processed on behalf of the merchant whose store they are using. Requests to access or delete data should be directed to that merchant; we assist merchants in fulfilling such requests as required by applicable law (including the GDPR and CCPA).

6. Security

We use reasonable technical and organisational measures to protect data in transit and at rest. Describe your specific safeguards here.

7. Changes

We may update this Policy and will revise the date above.

8. Contact

Questions? Email support@qocluster.com. QO Cluster — developed by Mustafa Barbari.