Cluster Support Agent · Support
Answers to common questions about the Cluster Support Agent Shopify app. Need a hand? Email support@qocluster.com.
Install it from the Shopify App Store and approve the requested permissions. The agent then begins learning from your store's products, pages, and policies. No theme code changes are required.
To answer questions, the agent uses your store's catalog, policies, and the content of customer conversations. See our Privacy Policy for exactly what is processed and how.
Yes. When a question needs a person, the agent passes the conversation to your team along with the context gathered so far, so no one has to start from scratch.
Billing is managed through Shopify and appears on your Shopify invoice. You can view or change your plan from your Shopify admin under Apps.
Uninstall it from your Shopify admin like any other app. On uninstall, related processing stops; see the Privacy Policy for details on data handling after removal.
Email support@qocluster.com with your store URL and a description of the issue. Screenshots and the time it happened help us investigate.
QO Cluster