QO Cluster
Ale Convert app icon Ale Convert · Support

Need help or have feedback?

We're happy to help. Email support@qocluster.com — we usually reply within 1–2 business days. Please include your device model and iOS version so we can help faster.

Frequently asked questions

Is my data private?

Yes. Ale Convert processes everything on your device. Your photos, PDFs, and files are never uploaded. There are no accounts, no tracking, and no analytics.

Do I need an account?

No. The app works fully offline with no sign-in.

What does Ale Convert Pro include?

Pro unlocks every tool and removes limits. You can choose Monthly ($3.99), Yearly ($19.99), or a one-time Lifetime purchase ($39.99). Free tools stay free.

How do I restore my purchase?

Open the app → Profile → Pro → Restore Purchases. Purchases are tied to your Apple ID and restore on all your devices, even after reinstalling.

How do I manage or cancel a subscription?

Subscriptions are managed by Apple. On your iPhone or iPad: Settings → tap your name → Subscriptions → Ale Convert. Cancelling takes effect at the end of the current billing period. The Lifetime plan is a one-time purchase and does not renew.

Which devices are supported?

iPhone and iPad running iOS 17 or later.

Why does the app ask for camera or photo access?

The camera is used only for the document scanner and the QR/barcode reader, on-device. Photo access is add-only, used solely to save your results back to your library. Nothing is uploaded.

I found a bug or have a feature request.

Please email support@qocluster.com with details, your device model, and a screenshot if possible.

Still need help?

Email us with your device model and iOS version and we'll get back to you.

Email support