Cluster Support Agent icon Cluster Support Agent · Shopify

AI support that never sleeps.

Cluster Support Agent answers your shoppers' questions instantly, tracks orders, and hands off to your team when it matters — right inside your Shopify store.

What it does

Always-on help for every shopper.

Less time on repetitive questions, more happy customers — without growing your support team.

Instant answers

Customers get accurate replies in seconds, drawn from your store's products, policies, and FAQs.

Order tracking

Shoppers can check order status and shipping without waiting for a human — right inside the chat.

Works 24/7

The agent never sleeps, covering nights, weekends, and peak sales without extra staffing.

Human handoff

When a question needs a person, the agent passes the conversation to your team with full context.

Multilingual

Reply to shoppers in their language to serve a global customer base with one agent.

Easy install

Add it to your Shopify store in minutes — no code, no developers, no theme edits required.

Add it to your store in minutes.

Install from the Shopify App Store and the agent starts learning your store right away.